Privacy Policy

1. Introduction

Lineagely ("we", "us", "our") is a document organisation and general information service based at 29 Singhawat Road, Thani, Sukhothai 64000, Thailand. We are committed to handling any personal information you share with us carefully and responsibly.

This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and what your rights are under Thailand's Personal Data Protection Act B.E. 2562 (PDPA). Please read it carefully before using our services or website.

If you have any questions, you can reach us at [email protected] or by phone at +66 55 612 904.

2. Data We Collect

Information You Provide Directly

When you complete our contact form or communicate with us about our services, we may collect:

• Your name
• Email address
• Phone number (if you choose to provide it)
• Any message or enquiry content you include

Information Collected Automatically

When you visit our website, we may collect limited technical information including your browser type, operating system, pages visited, and general geographic region. This is collected through cookies and similar technologies — please see our Cookie Policy for full details.

Information Not Collected

We do not collect sensitive personal data such as financial information, identification documents, or health-related information through this website. During in-person sessions, any household documents viewed remain with the household and are not retained by Lineagely.

3. Legal Basis for Processing

Under Thailand's PDPA, we process your personal data on the following legal bases:

• Consent — where you have agreed to the processing, such as by submitting our contact form
• Legitimate interests — for purposes such as responding to enquiries, improving our services, and maintaining website security
• Contractual necessity — where processing is necessary to deliver a service you have requested

4. How We Use Your Data

We use the information we collect to:

• Respond to your enquiries and questions
• Schedule and confirm service sessions
• Send confirmations or follow-up information related to a service you have used
• Improve our website and services based on general usage patterns
• Comply with applicable legal and regulatory obligations

We do not use your personal data for automated decision-making or profiling. We do not sell personal data to third parties.

5. Data Sharing

We do not sell, trade, or rent your personal information to any third party. We may share limited data with:

• Service providers — such as hosting or email delivery services that help us operate our website. These providers are contractually required to protect your data and may only use it to perform services on our behalf.
• Legal requirements — where we are required to disclose information under Thai law or in response to a valid legal process.

6. Data Retention

We retain personal data only as long as necessary for the purpose for which it was collected:

• Contact form enquiries: up to 24 months from the date of the enquiry
• Service booking records: up to 36 months from the date of service
• Website analytics data: up to 26 months

After these periods, data is securely deleted or anonymised.

7. Data Protection Measures

We take reasonable technical and organisational steps to protect personal data from unauthorised access, alteration, disclosure, or loss. These include:

• Secure HTTPS connections on our website
• Access controls limiting who can view personal data within our organisation
• Regular review of our data handling practices

In the unlikely event of a data breach that affects your personal data, we will notify you and relevant authorities as required under the PDPA.

8. Cookies

Our website uses cookies for basic functionality and analytics purposes. You can manage your cookie preferences at any time. For full details, please see our Cookie Policy.

9. Your Rights Under the PDPA

As a data subject under Thailand's Personal Data Protection Act, you have the following rights:

• Right to access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your personal data where there is no longer a valid reason for us to hold it
• Right to restriction — to request that we limit how we use your data in certain circumstances
• Right to data portability — to receive your data in a structured, commonly used format
• Right to object — to object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
• Right to complain — to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC)

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policy of any external site before sharing personal information with it.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted personal data to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

13. Contact

For any questions about this Privacy Policy or your personal data, please contact:

• Email: [email protected]
• Phone: +66 55 612 904
• Address: 29 Singhawat Road, Thani, Sukhothai 64000, Thailand